Return Policy

RETURN POLICY

Return for unsatisfied product

If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:

Products must be in original packaging and in a new and resalable condition.

Any product that was used or fully/partially installed is non-returnable.

Freight, international & non-continental US returns are accepted, however shipping costs are not covered. Coordination of return shipping is the responsibility of the client.

The few exceptions for items that cannot be returned include:

Items Marked “Non-Returnable” (clearly indicated on the product page before placing your order)

Personalized Items (custom engraved, embroidered, or painted)

Custom Wheels & Tires Packages

Order cancellations can only be requested prior to shipment, or in some cases, prior to the start of the manufacturing or painting process. In the event an item ships post cancellation, the item may be returned at no cost to the client.

Return for defective items
We provide 12months quality warranty for the items we sold. If the product you received is damage,please contact shipping company for compensation. If the product defective during application,please take pictures and video for it and contact us via contact form. We will reply within 48 working hours with instruction for the return.

RETURN ADDRESS

Address: C229 tangfeng business building,tianhe district,Guangzhou.China
Email: Info@doxmall.com
Phone: 008613824493547

Please allow 24 to 72 hours for processing since in many instances.