Terms & Conditions

we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, clients change their minds about products that they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

RETURN POLICY

If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:

Products must be in original packaging and in a new and resalable condition.

Any product that was used or fully/partially installed is non-returnable.

Freight, international & non-continental US returns are accepted, however shipping costs are not covered. Coordination of return shipping is the responsibility of the client.

The few exceptions for items that cannot be returned include:

Items Marked “Non-Returnable” (clearly indicated on the product page before placing your order)

Personalized Items (custom engraved, embroidered, or painted)

Custom Wheels & Tires Packages

Order cancellations can only be requested prior to shipment, or in some cases, prior to the start of the manufacturing or painting process. In the event an item ships post cancellation, the item may be returned at no cost to the client.

RETURN PROCEDURE

In order to return a product you must first take clear photo & video of the product to show the problem and tell us the reason.

Address: C229 Tangfeng building,Tianhe Disctrict,Guangzhou.CN
Email: info@doxmall.com
Phone: 008613538916934

Please allow 24 to 72 hours for processing since in many instances.

REFUND POLICY

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request.

ORDER CANCELLATIONS

When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.

BILLING, REFUNDS & CREDITS

Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price minus applicable shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.